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Our overall collection model has been developed by some of the most influential collection agency veterans, possessing unparalleled knowledge and passion for the A/R Management Business. FCS always stays ahead of the curve by investing in updated technology and training to ensure best practices and industry leading results.

We achieve these results by committing to our overall collection plan consisting of a multi-touch collection campaign designed to ensure consistent contact is made with each debtor on a regular basis. We continue to develop and train some of the best Collection Service Representatives in the industry, and we couple their talent with state-of-the-art telephony technology. We also utilize the service of several Skip-Trace vendors to ensure accurate data scrubs and enhancement. We have also developed an effective letter campaign to compliment our overall phone strategy.

Every client has the option to Credit Report debtor accounts to the National Credit Reporting Agencies through our services. Every single Collection Program is completely tailored to each client’s specific requirements.


Municipal Collection Services by First Credit has the ability to develop client-specific Early-Stage Outsourcing Programs dedicated to your business requirements. We employ a flexible staff dedicated to the development of the right program geared toward your overall business plan and customer service goals.

If you are struggling to develop a motivated staff and/or process to effectively handle your back-office needs, it is typically a good business decision to find an outsource provider dedicated to the business task you are trying to perfect. Don’t settle for anything less than your municipality requires. Leaving money on the table, or failing to deliver a consistent message to every one of your constituents simply leads to an unhealthy bottom-line.

Not all Business Process Outsource Providers have the staff and technology in place to allow for the seamless transition required when developing outsourced solutions that really work. At FCS you will quickly find the people willing to help build a system dedicated to YOUR success.